Shipping, Returns & Refund Policy
We ship orders within India through registered courier partners. International orders are shipped via DHL Express, FedEx, or Aramex.
SaiChi follows a make-to-order production model to minimise wastage. This means that products go into production only after an order is confirmed online. Domestic orders are dispatched within 5 to 7 business days. International orders are dispatched within 20 to 25 business days. You will receive an automated confirmation once your order is placed.
Note: Sundays and public holidays are not considered working days for standard deliveries.
Shipping Charges
Shipping is free within India. For international orders, a standard shipping fee of INR 2,500 is charged in addition to the product cost.
EXCHANGE & REFUND POLICY
- Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we send someone from our team to review it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as ‘received’.
SaiChi ensures that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to provide Credit Note or re-fulfilling your order.
For any addition query or support feel free to Click here.